Mending is better than ending: if your zip has lost its bite then our Full Zip Replacement is for you. Our expert Repair Heroes are on hand to replace most zips be they on coats, tents or rucksacks. If we can source it, we can replace the zip on any brand.
Advice from our Repair Heroes
"You can tell that you need a new zip if there's damage to the zip teeth, fabric or retainer. If all these things look okay and it's just not functioning as it should, you may just need a Zip Slider Replacement.
It helps us repair your kit more quickly if you can let us know specifics about what kind of zip you're after. For example, do you want a close match, a fun new colour or have any special requests? Just pop a note in with your order."
Bea, Alpkit Betws-y-Coed Repair Hero
How it works
Only available for UK customers. When we've received your kit, we might contact you to discuss the repair. If you have any questions before sending us your gear, don't hesitate to call the Betws-y-Coed Repair Station on 01690 507307.
- Order your repair online as a standalone order
- Make sure your kit is clean and package your repair
- Include your order number and contact details in the package. You can find your order number on your order confirmation email
- Include any notes or sketches to help us understand what work you want done
Visit our DPD Returns Portal. To make sure your product gets to the right department select Repair Service or Wash Service as the return reasons. Once you have filled in your return details you will be given the option to generate a QR code and print your label in a drop off location, or print your own label and drop it off at a DPD drop off location. There are over 11,000 DPD Parcel Shops around the country.
- Post your repair or arrange a collection
We've currently got a 3-4 week lead time on our repairs service.
